Easter Seals Jobs

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

Join our dynamic MaK Americas team as a Customer Services Consultant and be at the forefront of providing top-tier technical support for cutting-edge Medium-Speed Engines (MSE). In this role, you’ll work closely with field service representatives and dealers to deliver exceptional service, from installation and commissioning to troubleshooting and repair, all while ensuring customer satisfaction. If you’re passionate about mechanical and technical problem-solving and want to make a real impact on engine performance, this opportunity offers an exciting path to contribute and grow!

What You Will do:

• Provide direct support to Caterpillar Motoren (CM) product customers, either through direct contact or the CM parts and service distributor network.

• Offer hands-on field support during the mechanical commissioning of CM products and Balance of Plant (BOP) equipment.

• Execute InSitu machining and perform other engine-related service tasks, demonstrating expert field knowledge.

• Document technical reports for commissioning and other field service activities in a clear and detailed manner.

• Coordinate day-to-day field service activities, collaborating with dealers, field personnel, suppliers, and other departments.

• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic engine issues, providing guidance on corrective actions and expediting repairs.

• Organize and manage engine repairs, overhauls, and major repairs in collaboration with technical teams, subcontractors, and dealers.

• Assess engine damage, including major issues, and determine the best course of action.

• Conduct material tests, such as Non-Destructive Testing (NDT), when necessary.

• Participate in ongoing service-related training to expand knowledge and skills.

• Advise customers on planned maintenance and overhauling, ensuring alignment with MaK’s maintenance guidelines.

• Promote and utilize service exchange programs to support ongoing operation

What You Have:

• Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Data Gathering & Analysis : Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting : Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately

• Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

• A background in industrial mechanics, engine mechanics, or mechatronics.

• Experience or knowledge of Caterpillar Motoren / MaK engines and products, or comparable engines.

• Experience with In Situ machining (e.g., crankshaft grinding, block repairs) or a willingness to learn.

• Experience with nondestructive testing methods (e.g., dye penetrant and MPI) or an eagerness to acquire this skill.

• Strong verbal and written communication skills, both internally and externally.

• A high degree of self-organization and the ability to manage multiple tasks effectively.

• At least 2-4 years of service experience with large diesel, gas, or dual-fuel engines.

• An additional qualification as an electrician for specific tasks, with the option to complete training if not already qualified.

• Proficiency in Microsoft Office applications (Teams, Excel, Word, etc.).

Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

Posting Dates:

February 17, 2025 - February 23, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .