Easter Seals Jobs

Position Title : PC/Printer Field Service Representative

Location: Minneapolis, mn Minneapolis MN 55369 United States

Duration: 24 months on W2

Pay Rate: $ 26/hr on W2

Overview :

This role involves providing hardware support and services for HP’s PC products, including laptops, desktops, RPOS systems, workstations, and printers. As a Field Service Representative, you will work in a fast-paced, dynamic environment, troubleshooting and resolving technical/mechanical hardware issues while maintaining excellent customer service standards. Printer expertise is highly valued.

You will interact with customers and multiple levels of HP and client management to ensure customer satisfaction and uphold HP's contractual commitments. This position requires technical proficiency, mechanical aptitude, and the ability to independently prioritize and resolve issues within the defined scope of service.

Key Responsibilities

• Provide on-site hardware support, including configuration, installation, unit repair, and basic network setup.

• Troubleshoot technical and mechanical hardware problems, including third-party software and network components.

• Manage critical service events, escalating as necessary, and implementing technical action plans to resolve issues.

• Educate customers on technology solutions and service offerings.

• Collaborate with HP and customer teams to meet business objectives and contractual obligations.

• Ensure financial alignment between service delivery and HP’s profitability goals.

• Document and manage administrative responsibilities with precision.

• Prioritize tasks and commitments based on contractual and operational requirements.

Qualifications

• High School diploma or equivalent; additional hardware technology training required. College education preferred.

• Technical/mechanical hardware repair experience.

• Demonstrated aptitude for learning new technology.

• Onsite customer-facing experience.

• Ability to lift and move 50 pounds, crawl, bend, and stoop as needed.

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If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

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About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup? (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –? Manpower, Experis, Talent Solutions, and Jefferson Wells ?– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.