Easter Seals Jobs

CrowdStrike, Inc. Full time R20206 About the Role: Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more. We ve built a curious, driven, passionate team of people that together define how we ll achieve our vision. Now we are ready for you: an inspired and attentive Technical Support Engineer with experience providing technical customer support. What You'll Do: * Manage queue & tickets in a timely manner, bringing product/domain knowledge for faster resolution. * Respond to customer emergencies as part of our PagerDuty rotation. * Assist teammates with troubleshooting, serving as a mentor to junior team members. * Developing new troubleshooting techniques & processes. * Contribute to our internal docs and our customer-facing knowledge base. * Work cross-functionally to diagnose/debug operations-related problems for existing customers. * Escalate to and resolve issues with the Tier 3, Product, and Engineering teams. * Assist support leadership in improving the speed and efficacy of our customer operations. What You'll Need: * 3+ years of experience providing technical customer support in a B2B SaaS company. * A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills. * Strong written and verbal communication. * A deep love of learning and a passion for solving problems. * Skilled at educating while problem solving. * Deep empathy for technical and non-technical users. * Competence at ticket tracking & handling. * Ability to solve problems using your knowledge of all/some of: Linux systems, command-line navigation & shell scripting, programming languages, logging & orchestration tools. * A demonstrated ability to work independently. * An eye for detail and a hunger to master and/or improve the systems you work with everyday. Bonus Points: * Regex familiarity * Distributed data stores (such as Kafka) * Data shipping services * Cloud administration * Directory servers * Authentication providers * Container orchestration (such as Kubernetes and Ansible) * Virtualization (such as Docker) #LI-Remote #LI-RL1 CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. - http://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation - http://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf Right to Work - https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20Eng_Es.pdf Apply Here: https://www.click2apply.net/znawOpHdn1VZ4snWaubEgq PI249836934