Easter Seals Jobs

Job Summary Job Description What is the opportunity? This Service Delivery Manager Role is responsible for the infrastructure delivery, application and operational performance for RBC Wealth Management (WM) and Global Asset Management (GAM). This individual will drive projects, initiatives, special requests, improve services, as well as identify problem and change management trends focusing on improving service quality and overall LOB experience with TI. This is accomplished by gathering business requirements, aligning requirements with SME's across TI who can leverage current and new technology solutions, proactively being involved in day to day LOB technology activities and regular communication with the LOB. What will you do? Understand volumes, trends and strategy to identify and recommend cost-savings opportunities and service improvements on behalf of the LOB and TI Support Wealth Management and Global Asset Management Partner with IT Operations, Application Development and business stakeholders to lead the development of Infrastructure solutions architecture for high complexity and risk initiatives Plan all activities leading to the development of the overall infrastructure solution architecture Assess and analyze business strategy, requirements, current state environment and technology choices including alternatives that meet business sponsor needs Ensure financial component of Infrastructure services are fully understood What do you need to succeed? Must-have 5+ years experience working in technology, an IT service management role or similar Undergraduate degree Prior experience working with infrastructure issues such as networks, data center/application deployments, server configurations, etc. Nice-to-have Experience working in a financial institution Certification in IT Service Management What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits Continued opportunities for career advancement World-class sales training, coaching, and development opportunities Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training Opportunity to achieve great success and grow your career with RBC #LI-POST #LI-Hybrid Job Skills Business, Business, Business Initiatives, Business Oriented, Business Strategies, Business Support, Change Management, Communication, Cost Savings, Delivery Management, Design, Group Problem Solving, Infrastructure Delivery, Infrastructure Services, Long Term Planning, Meeting Management, Operational Performance, Organizational Change Management, Program Management, Project Management, Quality of Service (QoS), Resource Coordination, Results-Oriented, Service Delivery, Service Delivery Management {+ 5 more} Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2024-06-25 Application Deadline: 2024-07-12 Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.