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The Hilton Minneapolis is located in the heart of downtown, directly connected by covered skyways to the Minneapolis Convention Center and Orchestra Hall. This makes it a great location for all events and groups coming into our beautiful city!

The Senior Event Manager they will be adding to their team will hand detailing groups small to midsize groups and responsible for short term catering leads.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.

• Timely communication to internal and external clients via telephone, email, written documents or in person.

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

• Demonstrate knowledge of job systems, products, systems, and processes.

• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

• Selling and influencing both internal and external clients.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary.

• Other duties as necessary based on business needs.

• Regular attendance.

Starting salary range $59,000 - $64,000

When you join the Hilton family, you’ll enjoy outstanding career opportunities and exceptional benefits that can enhance all aspects of your life:

• What we offer:
• Access to your pay when you need it through DailyPay (Based on hotel)
• Choose from multiple health care coverage options at 90 days
• Quarterly Team Bonus potential
• Discounted parking
• Complimentary Team Member meals
• 401(k) plan and company match
• Hilton stock purchase plan
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Inclusive family-building and fertility benefits
• Expanded bereavement leave
• Adoption Assistance program
• Supportive parental leave
• Mental wellbeing support
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position

Job: Catering and Event Services

Title: Senior Event Manager - Hilton Minneapolis

Location: null

Requisition ID: HOT0BB5Z

EOE/AA/Disabled/Veterans