Easter Seals Jobs

Senior Director, Client Servicing and Solutions

Job ID

168424

Posted

28-May-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Dallas - Texas - United States of America, Minneapolis - Minnesota - United States of America

Are you ready to start an exciting career with CBRE?

About The Role:

The Senior Director of Client Servicing is a pivotal role responsible for leading a team that delivers comprehensive technology solutions and support. This role requires a strategic approach to client management, ensuring that our technology offerings are showcased effectively and support our clients’ ongoing success and satisfaction.

What You'll Do:

• Direct the daily management of client accounts, ensuring contractual obligations are met and resources are allocated efficiently.

• Serve as the main contact for the business development team during pre-sales, facilitating technology demonstrations and discussions.

• Develop and communicate a clear technology strategy for new clients that supports their business goals and aligns with our company’s objectives.

• Cultivate and maintain robust relationships with client account leaders, ensuring that they are able to deliver high-quality, efficient services to our clients.

• Partner with the Client Support team to analyze client trends and supervise performance metrics, informing strategic decisions and communications.

• Lead and mentor a team of business systems analysts, domain experts, and managers, fostering their growth.

• Collaborate with the Product team to share client insights that can guide the development of new products or services.

• Define and track goals related to technology and client solutioning to measure success and achieve goals.

• Oversee the delivery of contracted services beyond the hypercare phase, ensuring alignment to contract terms.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree in Business, Accounting, Technology, or related field; Master’s degree preferred.

• 10+ years of experience in client servicing, technology solutions, or a related area, with at least 5 years in a leadership role.

• 5+ years Yardi Investment Management/Investment Accounting experience.

• Consistent record of leading client relationships and delivering technology solutions that drive client satisfaction.

• Solid understanding of contract language and capable of ensuring team compliance with contractual terms.

• Superb communication, negotiation, and presentation skills.

• Ability to lead and inspire a diverse team of specialists.

• Strategic problem solver with the ability to analyze trends and performance data to inform decisions.

• Experience collaborating with multi-functional teams, including Business Development and Product Development.

Why CBRE?

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.

Our culture is built on ourRISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)