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Apply for Job Job ID363850 LocationTwin Cities Job FamilyCampus Operations Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8422MS Employee ClassCivil Service Add to Favorite Jobs Email this Job About the Job Mailing & Logistics Specialist Printing Services/Addressing & Mailing Auxiliary Services University of Minnesota Description of Position The Mailing & Logistics Specialist is the primary point of contact for mailing services at the USPS contract station in Coffman Union at the University of Minnesota. This role coordinates various mailing and shipping services for University students and staff, working closely with Addressing & Mailing Services and Printing Services staff to provide informed, timely, and cost-effective solutions for walk-in customers. The Mailing & Logistics Specialist also coordinates the work of student employees. Responsibilities 50% Customer Service * Provides mailing, shipping, and logistics services to walk-up students and staff, including but not limited to: processing of domestic and international outbound USPS mail, shipment of packages, stamp sales, processing of returns, and shipment of unique packages * Maintains a high level of customer service by utilizing expert knowledge of USPS, timing, and pricing structures; responds to verbal and written inquiries from staff and students * Consults directly with walk-up customers, providing information, making recommendations, and guiding customers to appropriate mailing and shipping decisions * Accurately processes and documents all transactions * Operates point-of-sale (POS) equipment, mail meters, computer stations, and other related technology; maintains equipment and records, including expense reporting * Attends mailing industry seminars and participates in relevant training opportunities, remaining up-to-date on USPS rules and regulations * Maintains a neat, orderly, and professional workspace 30% Coordination * Maintains accurate inventory of all shipping, mailing, and related supplies * Works closely with the local USPS location to request information, receive guidance on USPS issues, and coordinate pickup of outgoing mail * Trains student staff, coordinates schedules, and provides guidance to students to most effectively support full-time staff * Works closely with Coffman Digital Print Center (DPC) staff; coordinates shared student positions with DPC staff * Develops plans and adjusts processes to ensure a high level of customer service during busy periods 20% Communication * Communicates effectively with internal staff, USPS staff, University staff, and students to ensure successful execution of all mailing and shipping services * Works closely with University departmental staff to advise and consult on mailing issues * Develops and maintains strong professional relationships University customers * Effectively communicates with student staff, holding them accountable while being sensitive and understanding of the unique needs of each student and supporting their academic success * Interacts with co-workers and customers in a positive and respectful manner Essential Functions of the Position Advise customers, process mailing and shipping orders, coordinate and guide student staff, and provide a high level of customer service. Work Environment Work is performed in an office environment Classification #: 8422MS-Campus Ops Pro 2 Salary Range: $46,800-77,209 Status: Exempt Probationary Period: 6 months Last Revision: 2024 Qualifications Minimum Qualifications BA/BS and at least two years of mailing, logistics, or customer service experience or a combination of related education and work experience to equal at least six years. Demonstrated ability to understand and provide excellent customer service. Knowledge, Skills and Abilities * Excellent verbal and written communication skills * Proactive problem-solving skills * Knowledge of core mailing and shipping operations * Ability to effectively manage time, prioritize multiple projects, an meet strict deadlines * Willingness to learn new techniques, software, and processes * Excellent organizational skills and ability to work independently and efficiently * Ability to work effectively with students * Strong attention to detail * Demonstrated excellence in customer service Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Please visit the Office of Human Resources website for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.