Easter Seals Jobs

Company Description Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students. Augsburg's mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings. Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. Job Description Summary of Position The Liaison for Computing (LFC) is a technologist role that prioritizes building relationships with constituents so as to increase the effectiveness of IT support, and by extension, provide an exceptional educational experience for our students. The LFC serves as the primary point of contact for IT needs for designated departments at Augsburg University and Luther Seminary. The LFC cultivates effective and innovative use of IT resources through positive professional working relationships, awareness and expertise in discipline-related IT resources, and through consultative just-in-time support. The LFC manages and shapes the support needs of designated departments, sees resolutions through to completion, and works to systematically improve IT literacy. Primary Responsibilities Develop positive, professional working relationships with designated administrative and academic personnel. Time is shared between supporting administrative staff at Augsburg, and with faculty, staff, and students at Luther Seminary, all while maintaining a balance between working with designated staff and investing in the IT office area. Provide consultative just-in-time support to ensure adequate responsiveness levels for the department, regularly monitoring support channels and delegating as needed. As part of the administrative LFC team, provide first level troubleshooting and service of computer and telecom equipment used by designated personnel in a team-based support model. Maintain awareness of, and develop useful expertise with, IT resources relevant to the designated departmental areas. Compile and refine documentation and training materials as part of the User Support team. Identify support trends and consult with other members of the User Support, Administrative Information Systems (AIS), and Systems & Networking (SysNet) teams around issue resolution. Work with designated academic personnel to recommend acquisition of resources as needed. Serve as an advocate for the recommendations. Additional Responsibilities Supervise student workers deployed in troubleshooting and service tasks. Manage support of designated personnel in consultation with other members of the User Support, EIS, and SysNet teams. Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies. Support and participate in projects brought forward by the Administrative Information Systems and Systems & Networking teams. All other duties as apparent or assigned by supervisor(s). Daily work schedule may depend on the needs of supported departments. Work Environment and Physical Demands Typical work environment is an office with visits to faculty and staff offices as needed. Sedentary work for long periods of time. Regular com uter and phone use. Lifting and carrying of computer equipment periodically, up to 30 lbs. Travel to Luther Seminary and other off-site locations may be required. Qualifications Minimum Qualifications Associate's degree and two years of experience, or a combination of education and/or experience equal to four years. At least one (1) year of relevant experience in an IT user support field. Advanced support-level skills for Mac and PC hardware and software, including operating systems and standard productivity applications required. Awareness of/experience with business applications relevant to the designated administrative areas and ability to independently investigate, master, and support such applications required. Familiarity with telecommunications equipment and systems. Knowledge, Skills, and Abilities Ability to develop and maintain collaborative relationships within all levels of the organization. Ability to teach, mentor, and work collaboratively in a diverse work environment. Ability to work successfully in a multicultural environment. Ability to be attentive to details; be accurate and precise. Ability to work effectively in a team environment and work independently with little supervision. Ability to reason, maintain confidentiality, and demonstrate patience, understanding, and empathy. Ability to show initiative, organize workflow, manage projects, and handle frequent interruptions. Excellent troubleshooting and documentation skills. Preferred Qualifications Bachelor's degree. At least three (3) years of relevant experience in Information Technology. Expertise in multiple information technology areas, such as networking, account management, security, operating systems, enterprise applications, and printing. Additional Information Application Requirements Cover Letter Resume References will be requested for candidates advancing in the process Benefits at Augsburg Augsburg University offers a competitive and comprehensive total rewards program including: Medical, dental and vision coverage A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire Employer-paid STD, LTD and life insurance Employee Assistance Program (EAP) for all employees Equal Opportunity and Affirmative Action Statement Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class. Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation to complete our application process, please... For full info follow application link. Augsburg College is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply. If you need a reasonable accommodation to complete our application process, please contact Augsburg College's Human Resources.