Job Information
Fairview Health Services Lead Patient Access Specialist in Minneapolis, Minnesota
Overview
As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility.
Hours:
Monday- Friday
7am-330pm
Every 6 weeks on-call rotation
Responsibilities Job Description
The job expectations for the PAS Rep Lead role include but is not limited to the following:
o Provide scheduling and registration support for patients.
o Provide interaction, wayfinding and screening to patients and visitors.
o Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors through all interactions with our patients.
o Interact with patients and families in unusual and unexpected situations that may require de-escalation skills.
o Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
o Obtain and documentation of required consents and regulatory documents.
o Adhere to all compliance and regulatory requirements.
o Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
o Protect patient privacy and only accesses information as needed to perform job duties.
o Complete verification of insurance eligibility and benefits
o Support price transparency by explaining patient out of pocket expenses and collecting co-pay, deductible and/or co-insurance amounts.
o Mentor and train new staff.
o Serve as first level support for peers.
o May assist leadership with work assignments and staffing.
o Participate in an on-call rotation requiring availability outside of regular business hours.
o Complete quality audits
o Assist leadership team as needed with other tasks as assigned.
Every 6 weeks on-call rotation
Qualifications
REQUIRED :
Four or more years in healthcare revenue cycle, health insurance, OR experience in an equivalent level 2 position.
Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
Demonstrate the ability to handle and de-escalate complex accounts, problem solve and use critical thinking.
Demonstrate the ability of multi-tasking and time management.
Patient collections experience in a medical setting.
Effective communication skills (both written and verbal), strong attention to detail, self-directed and a positive attitude are essential.
Experience being the subject matter expert and demonstrated willingness to support team questions
Ability to work independently and in a team environment
PREFERRED:
Post-Secondary Education
Previous Lead or Supervisory experience 
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Fairview Health Services
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