Job Information
Henricksen Flooring Project Coordinator in Minneapolis, Minnesota
About Henricksen Henricksen (Itasca, IL) is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International. Job Summary The Flooring Project Coordinator role serves as the main support to Account Executives and project team throughout the sales process. They will execute order management requirements for project as key collaborator across internal Customer Support team, installers, vendors, and clients. Act as the central hub that drives overall quality of project delivery, engagement, outcomes, and service. Project Relationship Management. Engage and execute work as directed and in alignment with project roles, accountabilities, and core process. Serve as liaison between Account Executive and cross-functional team, including suppliers, installers, general contractors, and end users. Raise questions proactively to support and escalate issues as necessary. Order Entry and Management. Prepare quotes to clients using specification support software and with accurate vendor discounts and Account Executive markups applied. Place orders and maintain status reports. Maintain accountability for required client sign-off verifications. Reconcile manufacturer acknowledgments and vendor invoices. Track product to designated location and schedule transactional deliveries. Stay connected with Account Executive, Designer, and Project Manager throughout the quote to order process. Enter estimator s quote into system for order entry on flooring projects. Work with Accounting to accurately determine billing status, timeline on flooring projects, supplier waivers, credits, cost adjustments, and invoice discrepancies. Logistics and Issue Resolution. Resolve punch-list issues, file freight claims, and place orders for replacement products. Customer Service. Maintain a professional and positive demeanor across situations, clients, and vendors. Communicate with transparency and professionalism across project team to promote exceptional client experience. Adapt to project and client needs in alignment with core process and service level expectations. Materials Management. Coordinate submittal reviews, order samples, maintain sample library, and schedule manufacturer product updates and education.
