Easter Seals Jobs

Job Title: Field Operations Manager The Field Operations Manager is primarily responsible for supervising field personnel who install energy efficient equipment and products. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry. Location: Minneapolis, MN (Must be local or willing to relocate) Direct Hire: $75K-$100K Job Description Position Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Embrace and operate within our core values. Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealing Creation and management of 30-60-90 training for new hires Identify and schedule internal and external training opportunities to develop staff Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service Support multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logistics Provided technical assistance to crews Be responsible for inventory control of DI product, individual tools, and team tools Conduct combustion safety retesting and project post inspections Resolve customer complaints Approve installation summary sheets and verify that all work is complete and documented Coordinate with the program project coordinator to ensure entry of all projects into the database Set and track energy savings and other performance related goals for Energy Advisors and installation crews Approve all timesheets, expense reports, and leave requests for assigned personnel Assist with performance review writing and presentation to the assigned personnel Assist with conducting disciplinary action as required Other duties and responsibilities may include: Collaborate with program management to share best practices and continually improve operations. Provide assistance with marketing strategy. Prepare monthly and quarterly reports for clients and Franklin executives. Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed Basic Qualifications High school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management. Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management. Ability to communicate effectively, both verbally and in writing with customers, clients, and employees Experience in field management of multiple crews Must be able to handle a wide work variety and work in a fast-paced environment Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload Ability to identify and resolve project application issues with customers and trade allies Proficient in Microsoft Office, specifically Word, Excel, and Outlook Strong data entry skills in tracking systems/databases Ability to analyze and interpret data and solve practical problems Knowledge of mathematical concepts such as fractions, percentages, and ratios Desired Qualifications Background preferred in one or more of the following: - Preferred Building science & design Building envelope Weatherization, or related fields Building maintenance, home inspection HVAC, lighting, controls, renewable energy Knowledge of construction tools - Preferred Experience in customer service, sales, and/or field work Preferred Salesforce experience - Preferred Licenses & Certifications Valid driver s license and reliable transportation BPI certification Travel Requirements Willingness to travel up to 80% of the time, including occasional overnight travel