Job Information
RSP Architects, Ltd. End User Support Technician in Minneapolis, Minnesota
Summary The End User Support Technician will be responsible for answering support requests in a timely fashion, the basic troubleshooting of hardware and software, the creation and deletion of user accounts and deploying a standardized software/OS image to our users. Duties and Responsibilities Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems. Serve as the first point of contact for end users and provide technical assistance for incoming support requests. Guide end-users through the issue resolution. Recognizing and escalating more difficult problems to Tier II support. Install, modify, and repair computer hardware and software. Follow up with end users to ensure that an issue has been resolved to the end user's satisfaction. Document issues in an IT Knowledgebase. Identify and suggest possible improvements on procedures. Provide effective customer service while training end users. Preferred Experience Intermediate knowledge of the following technologies: Windows 10/11 Office 365 Administration Duo Multi-Factor Authentication iOS Devices Android Devices Active Directory General knowledge of the following technologies VPN's TCP/IP VLAN's NAT 2-3 Years of customer service experience If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact (612) 677-7100 or hr@rsparch.com for assistance. EOE of Minorities/Females/Vets/Disability
