Easter Seals Jobs

Description We are searching for a skilled Customer Service Representative Senior to be a part of our team in the healthcare industry, based in MINNEAPOLIS, Minnesota. As a Customer Service Representative Senior, you'll address customer inquiries, manage customer accounts, and uphold precise customer credit records. This role offers a long term contract employment opportunity.

Responsibilities:

• Field and resolve customer inquiries in a timely and efficient manner

• Accurately process customer credit applications

• Manage and monitor customer accounts, taking necessary action when required

• Maintain precise records of customer credit

• Utilize R Code for data related tasks

• Collaborate with the offshore team for specific tasks

• Handle customer service related to HealthCare.gov and TRICARE

• Utilize video communication tools for virtual customer interaction

• Uphold customer service standards in the healthcare sector

• Engage in continuous improvement of customer service processes and practices. Requirements • Demonstrated experience in a customer service role within the healthcare sector

• Comprehensive knowledge and understanding of healthcare policies and procedures

• Proficiency in using video conferencing tools for customer service purposes

• Ability to collaborate effectively with remote teams

• Familiarity with health program guidelines and principles

• Experience in using Network Information System in a healthcare setting

• Basic knowledge and understanding of R Code for data analysis

• Excellent communication and interpersonal skills

• Ability to handle and resolve customer inquiries and complaints effectively and promptly

• Strong problem-solving skills and the ability to make decisions under pressure

• High level of detail orientation and a customer-focused attitude

• Ability to maintain patient confidentiality and adhere to healthcare standards and regulations

• Flexibility to work in different shifts, including weekends and holidays if required

• Willingness to participate in continuous development and training programs. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .