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Kuehne+Nagel Air Logistics Customer Care Supervisor in Minneapolis, Minnesota

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul Apt is looking for a new Customer Care Supervisor to join our Air Logistics team.

Your Role

The primary responsibility of the Air Logistics Export Supervisor is to oversee all facets of the export process. This includes, but is not limited to, managing operations, handling billing, providing rate quotations, and approving vendor invoices.

Your Responsibilities

  • Supervise the team of Air Export Coordinators (5-6 individuals) to ensure timely operational processes are executed and customers are satisfied

  • Drive the Kuehne+Nagel experience with all customers, by developing relationships with customers through regular communication written and verbal

  • Lead month end accounting closure, audit and acknowledge payables, manage customer claimed invoices reactively and proactively implement corrective action to avoid future new claimed invoices

  • Actively drive the Kuehne+Nagel experience with employees by leading staff development, growth, regular 1on1s, training, coaching and performance enablement to its fullest

  • Ensure proper allocation of staff workloads, regularly evaluate and adjust as needed

  • Report to Air Logistics Customer Care Manager

  • Schedule: Flexible 8-hour shift between the hours of 7am and 5:30pm

Your Skills and Experiences

  • Bachelor's degree in Supply Chain Management, Accounting/Finance, or Business related major

  • 3-5 years of experience in Air Logistics Export

  • 1+ year of people management experience

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

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