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JOB REQUIREMENTS: Maximus is excited to announce a rewarding opportunity for a Senior Operations Manager within the Wisconsin Works W-2 Project, located in Milwaukee, WI. This role is essential to the success of the project, which focuses on reduction of dependency on public assistance by promoting work and self-sufficiency among low-income families in Wisconsin. The Senior Operations Manager ensures compliance, leads teams, and drives strategies to optimize service delivery and success. **This position is contingent upon award of the program** Why Join Maximus? - Competitive Compensation - Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter\'s, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Unlimited Time Off Package Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. Essential Duties and Responsibilities: -Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing, and compliance with internal and external requirements. - Ensure project compliance with all applicable requirements of the contract, State and Federal regulations as well as corporate policies. - Manage direct reports and the cost-effective operation of all project tasks. - Manage subcontractors that provide services to program. - Manage audits of operations. - Collaborate with other Managers to ensure effective coordination of activities. - Develop and implement operational policies and procedures in collaboration with other key stakeholders. - Establish and maintain effective relationships with clients and other external entities. - Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency. - Manage the project\'s quality assurance and training programs as well as corrective actions to ensure compliance. - Monitor performance against key indicators established internally or by the clients. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We\'re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Minimu Salary \$ 64,700.00 Maximum Salary \$ 90,000.00 ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Requirements - Bachelor\'s degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. - Must live in or near Milwaukee, WI - Must work onsite in Milwaukee, WI - Experience with TANF policy and programs, specifically Wisconsin Works/W2 program and associated systems is strongly preferred. - Current or recent certification as W2 FEP by WI DCF is strongly preferred. ***** APPLICATION INSTRUCTIONS: Apply Online: https://maximus.avature.net/careers/FolderDetail/27334?mode=job&iis=MAXOutreach&iisn=MaxOutreach