Easter Seals Jobs

JOB REQUIREMENTS: Product Support Representative, TAP As a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers. Your primary responsibilities will revolve around understanding customer queries, resolving issues, and ensuring overall customer satisfaction. Additionally, you will be involved in efficiently escalating complex issues to the Product Support Consultant team while providing detailed analysis and relevant information for effective resolution. About the Role In this opportunity as Customer Support Representative, you will utilize: Customer Interaction and Issue Resolution: Respond promptly to customer inquiries via various channels (phone, email, chat, etc.). Listen attentively to customer concerns and understand the nature of their queries. Provide accurate and comprehensive information regarding product features, functionality, and usage. Resolve customer issues in a timely manner while adhering to established guidelines and procedures. Offer guidance and step-by-step solutions to customers, ensuring they can effectively utilize the product. Technical Troubleshooting: Diagnose technical issues reported by customers and initiate appropriate troubleshooting steps. Guide customers through basic technical problem-solving processes. Escalate complex technical issues to the Level 2 support team, maintaining thorough documentation of the problem and actions taken. Product Knowledge and Continuous Learning: Develop a deep understanding of the product and stay up-to-date with any updates or changes. Keep abreast of industry trends and best practices in customer support and technology. Participate in regular training sessions to enhance product knowledge and improve customer support skills. Customer Feedback and Documentation: Act as the voice of the customer, providing valuable feedback to improve product features and functionalities. Document all customer interactions, issues, and resolutions accurately in the support database. Collaborate with the team to create and update knowledge base articles for common customer inquiries. Customer Advocacy: Advocate for the customer within the organization, conveying their needs, pain points, and suggestions to relevant stakeholders. Identify opportunities for process improvements to enhance the overall customer support... For full info follow application link. As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6B93B5F41C3A4C0B