Job Information
THOMSON REUTERS HOLDINGS INC Max Support Representative OIT in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Thomson Reuters ONESOURCE Corporates segment is seeking a dynamic and motivated client-centric individual for our open Max Support Representative for our OIT International team! You will be amongst some of the most innovative technologist and product managers serving as a customer support enabling our clients who use our digital solutions to solve complex issues. This position can be remotely based in your home office or one of our U.S. locations: Ann Arbor, Dallas, Minnesota area. The person in this role will provide support to clients licensing the ONESOURCE International Module of ONESOURCE Income Tax. They need to have a detailed knowledge of the software. Clients will be assigned to each individual. They will assist the clients throughout the annual filing season of their Corporate Income Tax Return. About the Role: Provide support for assigned accounts - Answer and/or obtain from the appropriate resource answers to questions/problems primarily relating to ONESOURCE Income Tax and related products. Responsible, as needed, for being sure issues related to other Tax & Accounting products are resolved in a timely and satisfactory manner by other Support teams or through their own assistance. Provide proactive service - Review pending product release to determine if updates/changes are immediately applicable to client\'s current processing. Review all released patches/updates/fixes. Propose product changes/enhancements per client requests. Provide feedback to management relating to client satisfaction. Maintain satisfactory client relationship - Maintain contact with assigned client representatives. - ONESOURCE Max Support is an optional fee-based program. The client relationship is key to renewal of the program. Be available for extended hours as needed. Develop product/application specific specialties to be shared with other members of the ONESOURCE Max Support and mentor other ONESOURCE Support Groups. Other duties as assigned. About You: Bachelor\'s degree required. Minimum 1 year customer service experience required Microsoft Office user experience CPA license preferred, not required - expired or active. Direct Tax ONESOURCE software, CorpTax or other related softwares required Subject matter expert in area of international income tax Detail oriented and client-focused quality account management #LI-VR1 What\'s... For full info follow application link. As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/EC562316CAC24D0E
