Easter Seals Jobs

Job Title: Field Service Tech

Job Description

This position performs a wide variety of highly technical duties to assist our customers at their locations and over the telephone/internet. The field service technician is responsible for providing service and customer support during site visits, managing all on-site installation, repair, maintenance, and testing. Also responsible for diagnosing errors or technical problems and determining proper solutions.

Responsibilities

• Commission supplied process control systems at customer sites.

• Troubleshoot supplied process control systems and their electromechanical interfaces at customer sites and via telephone/internet.

• Train customer operators and technicians on the supplied customer systems, both in-house and on-site.

• Work with engineering and test departments to understand upgrades, enhancements, and new product offers in preparation for commissioning and troubleshooting.

• Document field information on technical issues, changes that could streamline installation, customer attitude toward products, customer enhancement requests, and sales leads.

• Work with engineering and others to resolve difficult customer issues.

• Follow up on all open customer issues until resolution is confirmed.

• Receive incoming technical support calls when in-house from customers and resolve their issues in a timely manner.

Pay and Benefits

The pay range for this position is $65000.00 - $80000.00

We offer medical, dental and vision benefits, as well as 401k. We also offer holiday and vacation pay.

Workplace Type

This is a fully onsite position in Milwaukee,WI.

Application Deadline

This position will be accepting applications until Dec 14, 2024.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.