Job Information
PROGRESSIVE COMMUNITY HEALTH CENTER Behavioral Health Patient Service in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Come join our team! We are hiring! We are currently hiring a Behavioral Health PSR in Milwaukee, WI. This is a full-time position that does not require working late nights, weekends, or holidays. Hours - Monday -Friday 8 am - 5 pm Why Progressive Community Health Centers? Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency\'s mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women\'s health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment. Summary The Behavioral Health Patient Service Representative (PSR) performs tasks early in the revenue cycle process. These functions have an early impact on patient experience and revenue outcomes. The primary role of the BH PSR is to support the behavioral health department in optimizing registration, appointment scheduling, and supporting in-network referrals. Performs various cross-functional behavioral health-based clerical and patient support duties, including telephone registration, scheduling, clerical, administrative duties, and/or data entry duties. Responsible for greeting and assessing patients needing services, collecting data, and providing patient education. Responsibilities Greets behavioral health patients and visitors and responds to routine requests for information. Answers telephone, screen calls, and takes messages. Registers behavioral health patients; obtains demographic and insurance information; verifies insurance coverage; collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Schedules behavioral health patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding the time the patient will arrive and any other directional information needed by the patient. Recommend the next best actions or cross-promotional opportunities to patients to educate them on appropriate additional services or health education campaigns. Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution. Elevate the voice of patient opportunities to Trainers and Supervisors for implementation in training and/or centralized knowledgebase. Assist patients in... For full info follow application link. EEO/Disability/Veteran employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FE928C626DA3480B
