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JOB REQUIREMENTS: Position Description: As an Administrative Assistant Sr in the Department of Psychiatry and Behioral Medicine you will perform routine and advanced administrative duties requiring considerable skill and in-depth knowledge of organizational policies and procedures under general direction. Primary Functions Greet patients and visitors. Triage patient and provider phone calls. Resolve routine inquiries and take appropriate messages. Use discretion in information provided. Anticipate patient needs and resolve problems to ensure a positive patient experience. Employ sound judgment to ensure the best possible public relations. Schedule, cancel and reschedule appointments via phone, following detailed protocols, ensuring accuracy. Obtain or update existing patient registration information and referrals, as needed. Provide general administrative support to faculty, residents and clinical staff for the Tosa Health Center Clinic in the Department of Psychiatry and Behavioral Medicine. Generate reports, letters and perform audits for compliance with state-mandated requirements and enterprise standards. Maintain HIPAA confidentiality of department and patient data. Utilization of spreadsheets and electronic filing systems. Release medical record and patient information in accordance with MCW and HIPAA policies. Maintain office equipment such as changing toner, photocopier, and fax machine. Knowledge - Skills - Abilities Knowledge of computers, clerical procedures, customer service standards, collaboration, and information management. Organization, time management, interpersonal, communication, and problem-solving skills. #LI-SN1 Preferred Schedule: M-F core business hours Position Requirements: Appropriate experience may be substituted on equivalent basis Minimum Required Education: High school diploma Minimum Required Experience: 5 years of experience Preferred Experience: Epic proficiency, healthcare, Microsoft 365 Why MCW? Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options 403B Retirement Package Competitive Vacation and Paid Holidays offered Tuition Reimbursement Paid Parental Leave Pet Insurance On campus Fitness Facility, offering onsite classes. Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc. For a full list of positions see: www.mcw.edu/careers For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits Eastern Wisconsin is a vibrant, diverse... For full info follow application link. EEO/AA Minorities/Females/Vets/Disability The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/351498FD802E4F67 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.