Job Information
WestRock Company Quality Manager in Milpitas, California
Opportunity summary: As a Quality Manager, you are responsible for tracking, analyzing, and leading initiatives for all internal quality and customer complaint issues. In this role, you will be responsible for coordinating and executing the facility quality control program to ensure continuous production of products are consistent with established quality standards. You will serve as the central point of contact for inter-plant communication and plan development, assuring a cohesive lean management approach to meeting internal and external quality system requirements. Overall, you will ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained.
How you will impact Smurfit Westrock:
Coordinate testing and measurement program to validate capability and customer specifications are being met
Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data
Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities
Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements
Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed
Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products
Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel
Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements
Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes
Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention
What you need to succeed:
High School diploma, G.E.D.
3 to 5 years of experience in corrugated box plant industry; 1 year of supervisor experience
Demonstrated mechanical acumen
Working knowledge of mechanical inspection methods and tools
Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
Demonstrated expertise in process management to ensure production efficiency
Ability to respond quickly to changing demands, process, and updated information
Demonstrated quality process understanding and continuous improvement such as Six Sigma certification
Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals
Possess exceptional organizational and program management skills
Ability to guide team with sound decision-making through rational, balanced judgment
Establish a course of action for self and/or others to accomplish a specific planning goal
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
