Easter Seals Jobs

• Role requiring experienced person to jump in and work with IT department.

• Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.

Responsibilities:

• Working on SNOW ticketing queue; creating help desk tickets

• Diagnosing and resolving technical issues with hardware or software systems

• Supporting Conference Rooms (Zoom) and events

• Documentation; write and update documentation of all IT/Systems Processes

• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers

• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses

• Maintaining an inventory of PC hardware equipment and software programs

• Providing relocation of PC systems as needed

• Assisting with special projects on various issues as needed

Experience:

• Experience in supporting end-users (in person / remote) in a corporate environment.

• Experience with Zoom CR

• Communication skills: be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts

• Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team

• Able to work independently as well as with a team

• Knowledge of ITIL and ITSM best practices

• Mac knowledge

• Be able to troubleshoot video conference rooms

• IT COMPTIA certifications; 2+years

• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless

Skills:

• Troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)

• Troubleshoot video conference rooms.

Education:

• 4-year college degree or relevant experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.