Job Information
Goodwill Delaware and Delaware County Customer Service Associate in Millsboro, Delaware
This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1328207
TheCustomer ServiceAssociateoversees and participates inallsales floorand backroom storeactivitiesin addition tomaintaining aprofessional manner to ensure maximuminternal and externalcustomer satisfaction.Responsible for ensuring thesecurity and protection of company assets.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Follow safety policies andprocedures ensuring maximumsafety,security,and protection ofall customers andcompany assets.
- Perform Counterpoint Point of Sale functions and transactions; ensue safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.
- Ensure all merchandiseisdisplayed/stocked in its proper department and in accordance with merchandising procedures. Performnecessary housekeeping duties, including, but are not limited to, cleaning and recovery ofsales floor, dressing rooms and production/processing areas, sweeping, mopping, dusting, and vacuuming as needed, maintaining order in alldepartments, including clothing, domestics, shoes/accessories, wares, books, and furniture.
- Responsible to assistas needed in production areas including textiles, WEB and ASH.In addition, to assisting in accepting donations.
- Follow company policy and procedures according to Goodwill Employee Handbook and SOPs applicable to job position.
- Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
- Ability to work varied hours/days as business dictates.
- All other duties as assigned (i.e. cleaning, recovery).
PHYSICAL ACTIVITIES AND REQUIREMENTS:
FINGER DEXTERITY:The ability to make fast,simple, repeated movements of the fingers, hands and wrists.
TALKING:Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.
AVERAGE VISUAL ABILIITES:The ability to see details at close range (within a few feet of the observer).Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.
PHYSICAL STRENGTH:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds.
INTENT AND FUNCTION OF POSITION DESCRIPTION:
Positiondescriptions have been reviewed to ensure that only essential functions and basic duties have been included.Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.Supervisors may assign additional functions and requirements as deemed appropriate.
Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.