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Position Overview Our Level 2 IT Technicians / System Administrators are able to provide the next level of network system maintenance and support and are expected to have more in-depth knowledge of hardware, software, and more importantly, networking and security topics than a Level 1 IT Technician. The Level 2 IT Technician should have several years of experience working in the field. Individuals must possess excellent technical and troubleshooting skills, and must also have outstanding personal skills as working closely with customers is imperative. Qualified Candidates Must: • Communicate effectively with customers on both a technical and non-technical level. • Work as part of a team as well as work unsupervised. • Strive to constantly learn new technology and devices. • Be motivated and self-managed. • Often travel to customer locations to directly work with customers and resolve issues on-site. Common Duties and Tasks: • Install, configure, repair, maintain, troubleshoot, and diagnose PCs, servers, network switches, routers, firewalls, wireless access points, network software, printers, and other equipment. • Respond to network alerts and customer issues to remediate issues in an efficient manner. • Expediently answer customer calls, diagnose issues, respond quickly, and complete the service loop. • Determine server and other equipment specifications for customer projects. • Specify accurate time requirements for customer projects such as new server installs and switch replacements. • Minor product sales with existing customers, such as PCs, printers, and access points. • Communicate project status to customers, teams, and vendors. • Implement large-scale software deployments per vendor and customer specifications. • Management, deployment, and troubleshooting of Active Directory and Group Policies. • Management, deployment, and troubleshooting of varied email systems, such as Office 365. • Detailed troubleshooting of email flow issues, where a strong knowledge of DNS is required. • Carefully organize customer documentation through project lifecycles. • Service auditing, for example: • Periodically validating backups are configured to back up all data on all volumes, at specified intervals, and to all appropriate media. • Periodically validating firewall rules do not allow unnecessary traffic inbound or outbound. • Periodically validating that all machines on the network meet the specified baseline security settings. • Test and implement new technologies for in-house as well as customer facilities. • Implement monitoring and automation for various systems using in-house and third-party platforms. • LAN and WAN design, including implementation of VLANs and VPNs. Required Competencies: • Desktop operating systems, up to Windows 11 • Server operating systems, up to Windows Server 2022 • Microsoft Active Directory, including group policies • DNS, WINS, HTTP, HTTPS, SNMP, SMTP, POP3, IMAP, as well as other protocols • Ethernet, VLANS, Switching and Routing • Wireless networking 802.11ac/ax • Server virtualization using VMWare and VCenter • NAS devices, security, and configuration • Physical network infrastructure, including cabling standards Helpful Competencies: • TCP/IP experience, packet capture & analysis, thorough understanding of Microsoft SQL, Microsoft Exchange • SAN (Storage Area Networks), iSCSI, fiber channel, SAN management, LUN configuration & management • Scripting for the purposes of automation, such as through PowerShell, batch files, VBScript • Computer imaging, disk formatting, low-level Windows OS knowledge Helpful Certifications: • CompTIA A+ • CompTIA Net+ • CompTIA Security+ • MCDST • MCSA Perks Include • Work in a fun, team environment • Professional development and training opportunities • Gain crucial experience with a variety of real-world projects • Learn from respected industry experts on best practices • Unlimited Coffee • Conveniently located near Highway 71 Extensive Benefits: • Employer-paid health insurance contribution • Medical (cafeteria) plan • Paid Individual Life, Dental, Vision, and Long-Term Disability coverage • Paid Vacation time • Paid Holidays • Paid Time Off (PTO) sick days and personal days • Jury duty and bereavement benefits • Allowance for use of personal cell phone. • Performance-based bonuses • 401K Match • Health savings and flexing spending options • Voluntary Short-Term Disability Coverage • Voluntary Life Insurance (Additional Coverage Options) • Additional coverage options to include spouses and families About Us: R & D Industries, Inc. (RDI) is a 40-year-old Iowa technology corporation. RDI has been previously honored with the Iowa Small Business Excellence Award and twice in Inc Magazine’s Inc-5000 as one of the fastest-growing privately held companies in the US. RDI continues to be nationally and globally recognized for technology excellence. • In 2019, 2022, 2023, and 2024 RDI was recognized as one of the Top 500 MSPs in the US by CRN®. 2024's placement recognizes RDI for the second time in the Security 100. This joins two previous placements in the Pioneer 250. • In 2021, 2022, and 2023, RDI was recognized in the MSP 501 – the IT channel's most prestigious global ranking of managed service and technology providers. RDI delivers a wide range of technology-driven solutions, focusing on delivering exceptional value to its customers. As 2024 marks the 40th Anniversary of RDI, this important milestone underscores RDI's steadfast commitment to its foundational principles: to Research, to Develop, and to Innovate (RDI). These principles guide the creation of highly effective solutions grounded in integrity and trust. RDI takes pride in its unwavering commitment to always 'Do the Right Thing' for our customers, employees, vendors, and resellers. RDI is comprised of four primary corporate divisions: Thinix® (Thinix.com) provides best-in-class managed technology solutions; Thinix furnishes a worldwide customer base with distinct business advantages by making technology simple, safe, and secure. Thinix specializes in deploying and managing FamilySafe® Guest WiFi networks, kiosks, and guest-use computers, Thinix AssuredSecurity® endpoint management, network monitoring and security, and high-availability Internet connectivity solutions coupled with a world-class, 24/7 technical support team and nationwide onsite installation and service team. Akative® (Akative.com) Akative provides 4G LTE/5G data connectivity solutions, patented iStatus® monitoring, and multi-carrier services to customers throughout the United States and has over 55 million hours of connectivity uptime. Our mission is to help businesses stay online by delivering simple, robust Autonomous Connectivity™ solutions. Akative products are designed to help businesses work toward ZeroDowntime®. RDIWorks® (RDIWorks.com) is a regional leader in the Midwest United States, providing IT consulting, network architecture/engineering, and managed services to businesses, government, healthcare, and education. RDIworks bolsters highly trained technicians and valued technology partners, such as Aruba Networks, Cisco, HPE, Dell, Nutanix, VMware, Microsoft, WatchGuard, and Datto. Audio Engineering (AudioEngineering.com) is a professional audiovisual systems integration company with complete design, installation, and maintenance services. For over 40 years, we have provided award-winning A/V Systems in over 5,000 successful projects, 400 years of combined experience, 100+ certifications, and partnerships with the world's best equipment manufacturers. Our staff works directly with managers, end users, and architectural teams to engineer and install professional A/V systems for churches, performing arts, education, business, healthcare, government, and more. RDI provides competitive pay, paid vacations, paid holidays, paid personal days, group health insurance, dental insurance, vision insurance, disability insurance, life insurance, 401k retirement plan, and other benefits. RDI has offices in Milford and Ames. This is an excellent opportunity for the right individual to work in a growing, fun environment within one of the top technology companies in the region. Join us and be a part of a special team right here in Iowa! R & D Industries, Inc. is an equal opportunity employer and proud supporter of the Home Base Iowa Initiative. For more details, see: HomeBaseIowa.gov About Okoboji, IA: R & D Industries (RDI) in Milford is located just minutes south of Okoboji and the Iowa Lakes Corridor — a place that allows for a balance in life. Living within the communities of the Iowa Lakes Corridor allows you to have it all. This area provides you with the ability to spend quality time with your friends and family while meeting your career objectives. Enjoy easy and scenic commutes, excellent schools with small class sizes, safe communities to live in, and endless recreational and cultural opportunities year-round. Within the Iowa Lakes Corridor, there are progressive and distinctive communities each with its own history, character, and lifestyle. Find affordable housing in a variety of beautiful communities and neighborhoods. The Iowa Lakes Corridor’s award-winning, highly rated schools produce exceptionally educated students. Our higher education system, including Buena Vista University, Iowa Lakes Community College, and Iowa Central Community College, is a valued partner in the lifelong learning of our residents, advanced education, high-tech training, and job retraining of our workforce. Within the Iowa Lakes Corridor, there is a great diversification of professional healthcare services with caring family doctors and surgeons along with state-of-the-art hospitals and healthcare facilities. The Iowa Lakes Corridor…the Good Life. Learn more at https://www.okoboji.com, https://vacationokoboji.com, and https://www.lakescorridor.com