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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

In the Customer Success team, we are looking for people with a passion for delivering customer success and working with Microsoft partners. As an Azure Infrastructure/Security specialized Cloud Solution Architect, you will work with customers enabling them to achieve their desired outcomes, based on their investments in Microsoft technology. Leveraging your technical subject matter expertise, you will lead technical discussions with customers and partners to drive value from these investments, including identifying resolutions to issues blocking customer success projects, and accelerating Azure consumption. This opportunity will allow you to continue your career growth, honing your technical and leadership skills, and deepening your cloud expertise.

This role is flexible in that you will be able to work from home at a very high percentage.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer & Partner Satisfaction: Drive positive Customer & Partner Satisfaction and become a trusted advisor to customers and their partners, by leveraging expertise to enable defined outcomes aligned to customer’s business strategy. You will actively listen and respectfully challenge when needed to drive the best outcomes.

• Trusted Advisor: Develop and expand existing impactful relationships; create and sustain constructive tension and trust with customer and lead adoption of Microsoft technologies.

• Thought Leadership and Partner Insights: Lead virtual teams around technologies and partner challenges, participate in external architect community events and share learnings with internal teams; demonstrate deep industry knowledge and drive recognition for Microsoft solutions. Provide feedback & insights from customers/partners to the relevant Microsoft teams to enable continuous improvement.

• Consumption Growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft''''s value proposition and get value from their investment in Microsoft technology.

• Customer Technical Environment & Resolution Technical Blockers: Identify and evaluate industry trends and develop technical enablement plans with customers. Maintain technical skills and knowledge of market trends, opportunities, and competitive insights. Using technical expertise, identify opportunities to develop new solutions and services for customers that drive business results. Identify resolutions to issues blocking go-live of customer success projects. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to best practices & policies and using repeatable IP.

• Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• Fluent in Italian.

o OR equivalent experience.

• Proven experience in cloud infrastructure.

• The Azure Cloud Solution Architect role requires knowledge and experience in several of the following technologies/areas:

Azure Infrastructure as a Service (IaaS) core knowledge:

• Storage

• Network

• Compute

Other technical areas where we look for real world demonstrated ability are:

• Azure Governance / Cloud Adoption Framework, Azure Policy, Management Groups, Governance / Compliance as Code

• ARM JSON or Terraform Templates – (Infrastructure as code) Azure CLI and/or PowerShell

• Strong understanding of Windows and/or Linux Operating Systems

• Working knowledge of On-Premises Infrastructure solutions; AD DS, DNS, Monitoring, Patching

• Security concepts for Cloud Infrastructure and Microsoft Operating Systems

• Azure Active Directory (AAD) and Azure AD Connect knowledge and experience.

• Strong troubleshooting skills and support experience

• Face-to-face customer engagement skills

• Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences.

• Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.

• Troubleshooting knowledge & skills, Microsoft Certifications qualifications desirable

• Architecture design: Apply design thinking methodology to design & implement cloud architectures and solutions that drive value for the customer, incorporating policies, governance, security & compliance, and customer systems into the overall framework.

• Experience in architecting and implementing Azure security features and products as well as architecting and implementing Azure Arc.

• Demonstrated hands-on expertise in designing, implementing, and migrating VMware Solutions on Azure, GCP, or AWS, with proven experience in cloud architecture and virtualization technologies.

• Specific technology experience, including- Certifications in Microsoft Azure, AWS or GCP technologies

• Experience working on a global, matrixed team.

• Experience working with partners.

We are looking for Italian native speakers who can also speak English and feel comfortable delivering services to customers at least in those two languages.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .