Job Information
Members First Credit Union Solutions Specialist I in Midland, Michigan
Full-Time
Remote
Locations Showing:
Remote Option Available - Michigan, USA
Wackerly - Midland, MI 48640, USA
Job Details
Description
Are you enthusiastic about assisting members with their financial needs, handling challenging conversations, and providing tailored financial solutions? Members First Credit Union is seeking a Solutions Specialist with a minimum of one year of experience in a financial institution or in collections. The schedule includes 8am-5pm, Monday-Friday with rotating Saturday shifts from 9am-1pm. This position has remote potential in Michigan.
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
SOLUTION SPECIALIST I
Non-Exempt
Reports to: Solutions Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members..
Essential Duties
- Ensure appropriate Solution efforts for accounts with past due loans and or negative shares, while adhering to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA), and that collection activity is always within credit union policy and all relevant regulations.
- Work assigned Collection Queue to make timely contact with members who have delinquent loans and or negative share accounts via phone, text, email or letter
- Ability to access Zoom or other group meeting sites via computer with camera on
- Ability to work Saturdays on a rotating basis
- This position is currently 100% remote - from home and must have strong internet connection
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
Deliver on the Credit Union' Service Promises in every service situation.
Detailed communication with members to determine reason for delinquency; promise to pay dates and/or payment arrangements.
Determine appropriate work out options and follow through with Solutions Leader for discussion, approval and processing of workout options.
Document all discussions and arrangements by making clear, professional and consistent notes in Symitar collection notes for every contact and attempted contact.
Assist other Solutions Team members with their queue work as needed.
Assist members via phone calls transferred from any other internal department to the Solutions Team.
Make referrals to Solutions Leader for charge-off of delinquent loans and negative shares, repossession orders, and legal action, as needed.
Image necessary documentation to account.
Perform any necessary clerical tasks as needed.
Maintain a dependable record of attendance and timeliness.
Ability to work overtime, early or late sc
