Job Information
Commonwealth of Pennsylvania Clerical Supervisor 2 in Middletown, Pennsylvania
Reference #: 4646284 THE POSITION Are you a highly organized and motivated professional? Would you enjoy providing valuable administrative support within the Department of Revenue? Join our team as a Clerical Supervisor 2 and utilize your leadership skills to supervise the Instant Accounting Section of the Pennsylvania Lottery while executing complex Instant Accounting functions. Don't miss this exciting opportunity, apply today!
DESCRIPTION OF WORK
As a Clerical Supervisor 2, you will perform a full range of supervisory duties over a staff of Clerk 3s in support of the timely and accurate processing of Lottery Scratch Off Accounting tasks. You will be responsible for examining and reviewing the files, forms, documents, and computer records that have been processed by staff for completeness and accuracy. Excellent interpersonal skills are exercised to assist customers via phone and email to obtain requested information and resolve any issues. Additional duties include ensuring accuracy of accounting data, reviewing retailer credit requests and debiting retailer accounts for credits due, preparing proof-of-loss forms, and issuing credits for illegible or damaged tickets.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Supervisor 1; or One year as a Clerical Assistant 3; or Two years of as a Clerical Assistant 2; or An equivalent combination of experience and training.
Additional Requirements: You must be able to perform essential job functions.
Preferred Qualifications (not required): Call center experience. Customer service experience.
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious cre d, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
