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J ob Title: Consumer Service Associate

Location: This position will work a hybrid model (remote and office) . The ideal candidate will live within 50 miles of our Elevance Health PulsePoint location at 85 Crystal Run Rd, Middletown, NY 10941.

This position will have on-site training and will require you to be in the Middletown, NY office.

Hours: 8:30 am-5:00 pm EST, M-F during training. An 8 hour shift between 8:00am-8:00pm EST will be assigned after training.

Must have 100% attendance during the first 11 weeks of training. Start date: 9/16/2024.

As a Consumer Service Associate, you will be responsible for assisting national marquee client(s) and members using a variety of platforms and services models including but not limited to the At Your Service Model.

How you will make an impact:

• Understands and communicates the benefit design packages to members as defined by employer.

• Interacts with members verbally and in written form to ensure appropriate engagement is achieved.

• Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.

• Assist in increasing member's engagement into appropriate programs and offerings.

• Acts as trusted advisor and educator on health care related inquiries. ​

Minimum Requirements:

Requires a HS diploma and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• BA/BS preferred.

• Experience in successful resolution of high level/sensitive customer service issues preferred.

• The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.

• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.

• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.

• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.

• Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.

• Flexible and quick learner, willing to adapt to changing customer and business needs preferred.

• Previous experience in a healthcare environment preferred. ​

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $21.92 to $32.88

Locations: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.