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JOB REQUIREMENTS: Technical Service Specialist - Clinical 100% remote available. Working Hours: Full Time, Monday to Friday, 9AM-5:30PM Eastern Time Zone What you\'ll get to do in this role: *Changing Lives-As a Technical Service Specialist, you provide software and hardware support for our Hospital and Clinic customers via telephone to ensure prompt resolution of customer issues for a diverse range of medical devices in the neurology area *Global Environment-You can expect to work closely with Sales, Hardware, and Customer Service groups to communicate customer feedback and resolve issues using SalesForce *Troubleshooting on networking issues, Microsoft Office Platform, and Windows computer systems *Training-you may not know the ins and outs of medical device products, but quality is important to you, and you are hungry to learn our quality system and be part of this meaningful industry *Career Development-the longer you work with us, the more you learn and develop skills for roles in our other areas like Technical Services management, Operations, and Engineering What we are looking for: *Bachelor\'s degree (B.A.) from four-year college or university in Computer Science, IT or related area; minimum offiveyearsclinical Sleep experience.Equivalentcombinationofeducationandexperiencemay beconsidered. *Registered Electromyography Technologist R. T. (EMG)or equivalent experiencerequired. *Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP). You understand how bits and bytes get through a Network. *Experience with Windows 7, 10, 11; Windows Server operating systems *Experience with troubleshooting SQL Server, Citrix Server, and Microsoft Office issues *Excellent problem solving, organizational, analytical and written/verbal communications skills are required *Preferred: A+ Certificate or EMG background *Preferred:Bilingual English/French is a plus We are PASSIONATE about: Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways.Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide. Travel Required:Less than 5% Compensation and Benefits: Comprehensive benefit package that starts on your 1st day! Including: Medical, Dental, Vision 401K Contribution 7 paid holidays + 2 floating holidays of your choosing Generous paid time off plan (4 weeks to start- hours accrued) Tuition reimbursement assistance eligibility after your first year Annual Bonus Plan Eligibility And more! Natus Pay Transparency Details The pay range... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/179E633C453140E1