Easter Seals Jobs

Description

We are in search of Call Center Representatives to join a company in Middle River, MD and support their heating and air conditioning customer care department. This is a fully onsite role looking for someone who wants to get their foot in the door and plant roots.

Schedule: 9am-5:30pm with one late night a week from 12:30pm-9pm and rotating Saturday shifts

Responsibilities:

• Deliver high-quality customer service in a dynamic call center environment

• Manage a large volume of inbound calls professionally and with a positive demeanor

• Assist customers by addressing their concerns, providing product information, and offering solutions to ensure satisfaction

• Utilize various computer systems and applications to efficiently gather necessary information

• Maintain a customer-centric approach and demonstrate empathy when addressing customer concerns

• Accurately document customer interactions and update their accounts in the system

• Collaborate with team members and other departments to resolve complex customer issues

• Keep up-to-date with product knowledge, industry trends, and company policies

• Meet performance metrics and quality standards set by the company.

Requirements • Possess previous experience in CSR or Customer Service roles, ideally within the Energy/Natural Resources industry.

• Demonstrated experience in a call center environment is a must.

• Proficiency in call center customer service practices and processes.

• Strong communication and interpersonal skills to effectively handle customer inquiries and complaints.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Capability to understand and explain complex energy-related topics to customers.

• High level of patience and emotional intelligence to deal with challenging customer interactions.

• Proficiency in using computer systems and software applicable to call center operations.

• Willingness to work in different shifts, including weekends and holidays if required.

• High school diploma or equivalent educational qualification.

• Additional certification or training in customer service or related fields would be an advantage.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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