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The University of Miami/UHealth has an exciting opportunity for a full time Senior Manager, Business Operations in the Pathology Department. This position is located in the Medical District.

SUMMARY

The Senior Manager, Business Operations evaluates, administers, and manages all business and administrative matters including budget, operations, programs and personnel administration for the assigned department. This position also provides financial analysis and strategic planning as well as manages the budgetary controls in partnership with various levels of management.

CORE JOB FUNCTIONS

Manages, implements, coordinates, plans and evaluates the business operations for the department/division, which may include statistical, performance and managerial reporting, budget support, capital planning, and process improvement.

Develops and ensures adherence to the department’s annual budget, in accordance with University guidelines and policies.

Participates in financial analysis and planning including monitoring and reporting on monthly budget variances and opportunities to improve performance.

Advances the strategic financial plan and makes recommendations to senior management on how to best execute the department’s plan.

Formulates department policies and guidelines to carry out the University and department mission. Oversees the review, approval and reporting of all expenditures.

Reviews and approves financial transactions. Creates and manages support systems to ensure availability of cost effective supplies, equipment, and management information.

Monitors contractual obligations and ensures consistency with departmental budget, goals, and programmatic initiatives.

Evaluates existing internal controls and approval processes and makes recommendations on how to improve fiscal integrity and operational efficiency. Implements department human resources actions, which may include hiring, terminations, salary etc.

Recruits, trains and prepares performance reports for staff.

stablishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

DEPARTMENT ADDENDUM

Department Specific Functions

Oversee the daily operations of the Pathology Customer Care (PCC) area. Ensure efficient workflows that support the accurate and timely processing of pathology cases.

Lead the development and execution of strategic initiatives to enhance the performance of PCC services. Align the area’s goals with the overall mission of the Laboratory Operations division, Department of Pathology, and the University of Miami, focusing on continuous improvement and patient care excellence.

Implement process improvement initiatives within the area. Streamline processes to reduce turnaround times and improve service quality.

Utilize data analytics to track key performance indicators (KPIs). Provide regular reports to leadership and use data insights to drive continuous improvement.

Collaborate with other divisions within the Department, IT, and billing to ensure cohesive workflows. Partner with external departments to enhance case management and reduce errors.

Lead and manage complex projects, such as the implementation of new technology systems, workflow automation, or logistics improvements. Ensure timely delivery and alignment with operational goals, keeping stakeholders informed throughout the project lifecycle.

Act as the primary liaison between the PCC and external stakeholders. Ensure that the area delivers high-quality, patient-centered services while maintaining effective communication channels with all involved parties.

Department Specific Qualifications

Education:

Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field.

Certification and Licensing:

Lean Six Sigma certification (Green Belt or higher) preferred for driving process improvement initiatives.

Experience:

• Minimum 2 years of experience in healthcare operations, pathology / laboratory management. Familiarity with healthcare systems like EPIC, CoPath, and UChart and related pathology IT systems is highly desirable.

Knowledge, Skills and Attitudes:

• Knowledge of healthcare operations

• Understanding of healthcare regulations

• High proficiency in data analysis and reporting

• Customer-service orientation

• Proactive and solution-oriented mindset

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H12