Easter Seals Jobs

Team Duties

• Provide back-up for the Sr Global Manager

• Act as go-to person when the Sr Global Manager is unavailable

• Give input on hiring and train/mentor and coach new Program Consultants

• Participate in and occasionally lead Program Consultant meetings

• Optimize revenue by consulting with customers about the value of Cross-Cultural Coaching and other Intercultural products so that these optional benefit programs get utilized by the customer (therefore generating revenue for Cartus)

• Strategically assign Intercultural Coaches to scheduled programs to match the profile of the coach with the needs of the customer, considering coach fee, past performance and location

• Review and submit accruals/re-forecasting on a monthly basis

• Give feedback on systems and processes and suggest improvements where appropriate

• Pro-actively identify locations where new/additional Intercultural Coaches need to be hired

• Work closely with Program Consultants and provide ongoing coaching, training and guidance

• Participate/Lead team trainings on

• Overcoming objections

• Sales techniques

• Customer intakes

• Maintain good communication and relationships with colleagues in the Intercultural department and colleagues in other departments

• Provide ongoing support to Intercultural Coaches on the Digital Learning System

• Develop and maintain relationships with all Coaches, SMEs, resource teams and organizations

• Provide support to other regional offices when necessary

• Coordinate and manage Intercultural projects/additional responsibilities as needed

Customer Service

• Act as subject matter expert with customers and purchasers of intercultural programs

• Act as the Intercultural representative to the broader organization and to IACs

• Conduct New Hire Training for new IACs to explain Intercultural services and processes

• Represent the Intercultural Team at meetings/huddles with the GTM teams as needed Minimum Education/Experience Requirement

1. Bachelor’s degree or equivalent in Intercultural or International Studies, Business or Linguistics

2. Previous coaching, training or leadership experience

3. Sales experience

4. High-level of expertise as a Program Specialist or Program Consultant and fundamental understanding of Program Specialist and Program Consultant role/function

5. Mastery of Intercultural Department operations, methods and processes

6. Minimum 2 years work experience in service environment

• Speak and write at least one foreign language

• 1-3 years international living experience

• Proficiency in database and spreadsheet manipulation

• Proficient in Atlas, Microsoft Word/Excel Dimensions

1. Team Leadership skills

2. Initiative and critical thinking skills

3. Strong problem solving / analytical ability

4. Ability to multi-task and prioritize

5. Interpersonal/Influencing skills

6. Excellent time management and organizational skills

• Ability to work successfully in a team environment & with a virtual team

• Ability to manage a network of Intercultural Coaches and Subject Matter Experts

• Global mindset & cultural sensitivity

• Attention to detail, accuracy, reliability, dependability

• Proven communication skills – written and verbal

• Experience working and communicating in a professional environment

• Commitment to absolute excellence in customer service, internal and external

Cartus (https://cartus.com/en/) is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc (http://www.anywhere.re/) . (NYSE: HOUS) is moving the real estate industry to what’s next. A leader of integrated residential real estate services, Anywhere includes franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. The diverse Anywhere brand portfolio includes some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , CENTURY 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) .

Using innovative technology, data and marketing products, high-quality lead generation programs, and best-in-class learning and support services, Anywhere fuels the productivity of its approximately 182,900 independent sales agents in the U.S. and approximately 133,100 independent sales agents in 117 other countries and territories, helping them build stronger businesses and best serve today’s consumers.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network – and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.

You’ll do work that has meaning, changes lives, and impacts communities. Here you can build a career across leading brands and businesses, have real meaningful impact, and connect with those who are just as passionate about making dreams possible.

We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value inclusion – respecting backgrounds, cultures, perspectives, and beliefs. Read more about our company’s inclusion efforts in our annual Corporate Social Responsibility Report (https://anywhere.re/wp-content/uploads/2024/02/FINAL_2023-CSR-REPORT_2.8.24.pdf) .

We are consistently recognized as an employer of choice by various organizations including:

• TIME World’s Best Companies

• Fortune’s Most Innovative Companies

• Forbes World’s Best Employers

• Forbes Best Employers for Diversity

• Forbes World’s Top Companies for Women

• Newsweek Most Trustworthy Companies in America

• Ethisphere World’s Most Ethical Companies

EEO Statement: EOE including disability/veteran