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Summary Health Systems Specialist (High Reliability Officer) reports to the Medical Center Director for the Miami VA Healthcare System. The HRO Officer will oversee, coordinate, and lead the facility's High Reliability program, focusing on Just Culture and Zero Harm. Major areas of focus include a robust patient safety program, a culture of safety, and a culture of continuous process improvement. Responsibilities Duties include but are not limited to: Collaborates with Executive Leadership, Services, VISN and the National High Reliability Workgroup on the development, implementation, and sustainment of High Reliability processes and outcomes. Serves as the primary liaison as assigned on behalf of all elements of the healthcare system between the VISN and headquarters. Applying health care management principals to complex problem- solving situations. Mastery of qualitative and quantitative analytical skill to investigate and evaluate problems. Develops administrative and strategic operational initiatives of the organization. Identifying problems, analyze data, and recommend resolutions based on organization's objectives and priorities. Plans, organizes, trends, and reviews requests for resources within their assigned executive's chain of command. Coordinating and assisting in the preparation of policies related to high-quality health care delivery and providing expert consultation and advisory services to executive leaders in sustaining a High Reliability Organization. Coordinates and evaluates process and quality improvement strategies for clinical and non-clinical services in the management of High Reliability and Just Culture. Reviews policies and procedures. Reviews budget initiatives, subsequent justifications, and defends for the clinical/administrative service/program to the Director. Coordinates and participates in strategic planning. Reviews audits and evaluations conducted at the facility. Develops and analyses recommendations to measure projected impact of proposals on projects and programs. Leads fact-finding and administrative board of investigations for evidence-gathering. Conducts analytical studies on particular operational processes, issue topics, or related special projects. Serves as the Director's line of authority and may be assigned under general supervision of a senior executive leadership team member. Leads and participates in task force/research groups to analyze problem areas. Recommends adjustments to improve existing policy or procedures. Completes other tasks as assigned. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (High Reliability Officer)/PD08401A Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/06/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Health System Administration Series, 0671, has an Individual Occupational Requirement (IOR): Undergraduate and Graduation Education: Major study -- Hospital Administration, Public Health Administration, or related fields such as Business or Public Administration with course work in Health Care Administration. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Or, Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. Preferred Experience: The HRO Officer serves as the LEAD within the Miami facility leadership framework functioning as the HRO consultant to the Executive Director in high reliability and coordination of quality, safety and systems redesign for operations supporting high reliability strategy and execution. Past experience with Patient Safety, Quality and System Redesign preferred. Minimum Qualification in addition to Individual Occupational Requirement: You may qualify based on your experience and/or education as described below: Specialized Experience Includes: Participate and lead fact-finding and administrative board of investigations for useful, effective evidence-gathering and reliable, efficient fact-finding in a wide array of circumstances. Reviews audits and evaluations which are conducted at the facility. Coordinates and participates in strategic planning throughout the healthcare system. Conducts analytical studies on particular operational processes, issue topics, or related special projects. Applying advanced qualitative and quantitative techniques in order to perform thorough management analysis of current and projected diagnostic service programs. Management of Government Accountability Office and OIG action items. Obtains data and prepares replies to correspondence for the signature of the Medical Center Director, Network Director, or for the appropriate VA Central Office. You will be rated on the following Competencies for this position: Accountability Analytical Thinking Customer Service (Clerical/Technical) Strategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Work is sedentary, and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. Fieldwork may involve traveling to other facility sites of care, interviews, meetings, and sources of information. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.