Job Information
FirstService Residential Front Desk Supervisor (Full-Time) in Miami, Florida
Job Overview: * *
Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possessesstrong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures;monitorsandoperates electronicsecurity control systems; and accuratelymaintainsdaily logs, records, and forms.
Your Responsibilities:
Oversees and schedules all Front Desk staff for building.
Maintains schedules and timesheets/cards for payroll purposes.
Keeps track of activity logs, incident reports for the Manager’s review.
Works closely with the Front Desk Coordinator andassiststhe Front Desk Coordinator to fill shifts when needed.
Provides training for all new hires assigned to property.
Forwards vacation and day off requests to Front Desk Coordinator for approval.
Assistsin investigations, tape/log reviews for any unusual incidents.
Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner within hours of notification.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures andmaintainsa safe work environment.
*Skills and Qualifications: *
High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skillsrequired.
Ability to navigate the property/building quickly and easily asrequiredto meet the job functions.
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and calloutsin a timely manner.
Communicate, receive, and exchange ideas and informationby means ofthe spoken and written word.
Physical Requirements:
Ability to lift 30 – 50 lbs.
Work in an upright standing or sitting position forlong periodsof time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Schedule: Thursday-Monday 10:30am-7:00pm
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may berequiredto attend training and other company functions.
Compensation: $ 22.00 Hourly
Disclaimer :
The above information in this description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
