Easter Seals Jobs

Operational Director, MonitoringRemote - United StatesJR010733

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Collaboration, Curiosity, Passion

About the role and what you’ll be doing:

AsOperational Director, Monitoring, you will be driving the operational and engineering aspects of these services for Ensono’s clients. You will be building and leading a team of 30 associates globally, with expertise in monitoring Operating Systems, Databases, Network, Virtual and Storage Backup components. You will be responsible for ensuring monitoring are contiguously functioning, generating alerts and tickets properly, along with adopting of AI/ML use to achieve utmost granular and efficient data.

• Oversee global team members responsible for Ensono’s Distributed Monitoring Tools, consisting of BMC Truesight, BMC Helix, Entuity, VMWare Aria and several others

• Responsible for complete support, management and , lifecycle, sustainability and availability of Ensono’s Distributed Monitoring Tools

• Lead and design integrated Monitoring Solutions to ITSM system for Ensono’s Clients

• Design, Plan and Enable adoption of AI & ML learning to Ensono’s Monitoring environment, with goal of proactive prevention of incident from becoming

• Manage Capital and Expense budget related to licenses, usage and support of Ensono’s monitoring tools

• Contiguous evaluation for best of breed tool & practices for monitoring and visibility purposes, establish strong relationships with associated vendors

• Establish strong process empowered with automation for audit intention, to ensure components that are Ensono’s responsibility for management are indeed done properly

• Identify opportunities to improve efficiency, through process enhancement and automation maturity

• Collaborate with Ensono’s Product, Security and Operational Teams to prioritize Corporate Programs and Projects, aligning resources accordingly

We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.  

Required Qualifications:

• 10+ years of experience with responsibility of managing infrastructure technology and operations

• 10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Entuity, DataDog, or similar

• Positive influencing verbal and written skills to build relationship and to lead

• Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine processes

• Comprehensive knowledge of ITIL reference models

• Proven track record of leading process improvement initiatives, driving change and innovation

• Excellent written and communication along with interpersonal abilities

• Ability to thrive in independent and collaborative fast-paced environment, managing priorities properly

• Familiarity with industry best practices, standard and compliance requirement especially ones relevant to financial services field

Preferred Qualifications:

• Bachelor’s degree in related field

• Master’s degree in information technology related field

• Advanced ITIL, including ITIL v3 and v4, certification or training

• Experience on AI/ML integration into ITSM practices is a plus

Why Ensono?

Ensono is a place where we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.

• Unlimited Paid Day Off (PDO) Plan

• Two robust health plan options through Blue Cross Blue Shield

• 401(k) with a generous company match

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

• Depending on location, ability to take advantage of fitness centers

• Wellness program

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected] .

JR010733