Easter Seals Jobs

Credit and Collections Specialist

Responsible for managing, researching, and answering credit card disputes and chargeback cases. You will manage and monitor outstanding debts for the company, work in conjunction with the collection agency to obtain payments, and provide assistance to speed up the collection process. You will serve as a liaison between credit card companies, concessionaires, and internal departments to ensure cases are resolved effectively while providing excellent customer service to both internal and external stakeholders.

Responsibilities

• Analyze and answer disputes and chargeback cases for different credit card types.

• Compose letters to respond to cases in accordance with Credit Card Association guidelines and company terms and conditions.

• Manage all outstanding bills, promissory notes, and payments for the company.

• Facilitate and track the payment of outstanding notes from various sources within the company and third parties.

• Maintain the Direct Report with weekly updates on new Promissory Notes from the ships and update it for payments collected and unsuccessful closed cases.

• Follow up with credit card companies on answered cases and monitor case results.

• Track and maintain a low record of lost cases.

• Keep the dispute/chargeback cases log up to date.

• Prepare schedules and analyses for credit card transactions.

• Act as a liaison between credit card companies, collection agency, and internal departments.

• Collect funds due to the company using excellent customer service skills to maintain the company's image.

• Review and maintain collection agency files on a monthly basis.

• Perform other accounting operations duties as required by management.

• Perform other job-related functions as assigned.

Essential Skills

• Experience in collection, accounts receivable, and invoicing.

• Proficiency in credit card collections and customer service.

• Knowledge of chargeback processes, collections customer service, and credit analysis.

• Experience in handling aging reports, making collection calls, and accounting reconciliation.

• Ability to manage cash applications and perform outbound calls.

• Proficiency in Microsoft Excel.

Additional Skills & Qualifications

• Associate's Degree or higher education level in Accounting/Business field preferred.

• Minimum two years of experience in accounting operations, customer service, hospitality, or claims resolution.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Miami,FL.

Application Deadline

This position will be accepting applications until Dec 6, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.