Easter Seals Jobs

Job Title: Credit and Collections Specialist

Job Description

The Credit and Collections Specialist is responsible for managing, researching, and answering credit card disputes and chargeback cases. This role involves monitoring and managing outstanding debts, collaborating with collection agencies, and serving as a liaison between credit card companies, concessionaires, and internal departments. The specialist ensures cases are resolved effectively while providing excellent customer service to both internal and external stakeholders.

Responsibilities

• Investigate, analyze, and answer disputes and chargeback cases for various credit card types.

• Compose letters in response to cases according to Credit Card Association guidelines and company terms and conditions.

• Manage all outstanding bills, promissory notes, and payments for the company.

• Facilitate and track the payment of outstanding notes from different sources within the company and third parties.

• Maintain and update the Promissory Notes log with weekly additions and collected payments.

• Follow up with credit card companies on answered cases and monitor case results.

• Track and maintain a low record of lost cases.

• Keep the dispute/chargeback cases log up-to-date.

• Prepare schedules and analyses for credit card transactions.

• Act as a liaison between credit card companies, collection agencies, and internal departments.

• Collect funds due to the company while maintaining excellent customer service skills.

• Review and maintain collection agency files on a monthly basis.

• Perform other accounting operations duties as required by management.

• Perform other job-related functions as assigned.

Additional Skills & Qualifications

• Associate's Degree, equivalent or higher education level in Accounting/Business field preferred

• 1-3+ years experience in credit and collections, including completing chargebacks and resolving disputes

• Minimum two years of experience in accounting operations, customer service, hospitality, and/or claims resolution

Pay and Benefits

The pay range for this position is $23.00 - $24.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Miami,FL.

Application Deadline

This position will be accepting applications until Dec 11, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.