Job Information
University of Miami Academic Educational Technologist in Miami, Florida
Current Employees:
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The Department of Medical Student Education has an exciting opportunity for a full-time to work in Miami, FL. The Academic Educational Technologist manages the operational performance of a learning management system or platform to include creating courses, overseeing user enrollments, facilitating the course purge process, reporting usage statistics and managing integrations. This role will also provide support to end users, which may include staff, faculty, students etc. and will collaborate with vendors and stakeholders across the University in order to implement best practice and promote the usage of learning technology tools.
Manages learning management system(s) or platform(s) in order to ensure operations are stable and information contained within are appropriate and accurate.
Evaluates new technologies to discover new and better ways to enhance instruction. Consults with other teams in order to implement the best learning practices. Conducts research studies evaluating the use of technologies and their impact on learning outcomes.
Provides system maintenance to include upgrades and updates, configuration, troubleshooting, debugging and user access testing. Investigates and resolves any data or system inconsistencies or discrepancies.
Maintains all course material and provides support related to document control system requirements. Creates, publishes, archives online/instructor led courses, assigns training curricula, monitors accounts, resets passwords and maintains system parameters.
Analyzes, identifies and communicates system and business requirements to applicable vendor(s).
Provides training and technical support to end users who interact with the learning management system.
Facilitates individual or group instruction to users or makes arrangements for instruction of software or systems.
Generates, analyzes and distributes data reports illustrating system usage and other relevant metrics.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS
Bachelor’s Degree in relevant field.
Minimum 2 years of relevant experience
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Skill in completing assignments accurately and with attention to detail.
Commitment to the University’s core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
DEPARTMENT SPECIFIC SUMMARY
The learning management systems service manager provides operational oversight of learning and assessment management platforms across all phases of the NextGenMD curriculum. The position will assume responsibility for many essential activities, including building course modules, schedules, and assessments. They will also assist with regular software testing, user training, and troubleshooting issues. This role will also provide support to end users, which may include staff, faculty, and students and will collaborate with vendors and stakeholders across the University to implement best practices and promote the usage of learning management systems.
Collaborates with stakeholders to gather curriculum requirements, prioritize needs, and define plans for system improvement.
Coordinates the change management process for learning management systems, including:
Requests for updates to outcomes and objectives, tags (e.g., keywords, assessments methods, instruction types, etc.), structure of courses and sessions, course content, learning activities, and assessments.
Implementation of change management requests
Coordinates the implementation of technical innovations and changes, including:
Modules and features of the learning management system
Automations that require loading data into the system
Quality assurance reports (e.g., missing alignments, data loading error reports, etc.)
Coordinates onboarding and training for end users of the learning management system; creates and maintains end user documentation, including training materials, user guides, etc.
Clarifies and coordinates curriculum reporting needs; builds dashboards and creates reports for end users illustrating system usage and other relevant metrics.
Fosters efficient communication and collaboration between stakeholders (central administration, faculty, staff, and students), and vendors including scheduling and steering regular meetings with stakeholders and vendors.
Manage service tickets / concerns from stakeholders related to the LMS.
Identifies opportunities for efficiency in the work process and innovative approaches to completing scope of work.
Establishes metrics to monitor system effectiveness and guide priorities.
Stays informed about industry trends, market demands, and competitive landscape to inform stakeholder decisions.
Manages special projects as assigned, particularly projects that extend the capabilities of the learning management system.
Serves as backup for critical instructional design and program manager functions.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Prepares quarterly presentations and presents status reports for leadership.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A8
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
