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CarePlus (Humana Subsidiary) Health Plans is seeking a Stars Improvement Lead of Patient / Member experience to implement provider, member and organizational focused improvement programs and activities for the Medicare line of business. This role will provide strategic input, develop work plans, and evaluations for leaders and stakeholders as well as the provider network. As the healthcare industry changes and evolves, we're changing too. We're growing and re-shaping to become an organization that is committed to putting health first.

South Florida

The Stars Improvement Lead of Patient / Member experience will be responsible for:

• CMS Patient Experience quality metrics (CAHPS, HOS, HEI) - from planning and strategy to campaign implementation, target segmentation, consumer research, competitive insights, and performance analysis

• Relationship building to drive results within the organization and with the provider network as it relates to Patient Experience

• Preparing and delivering training sessions, educational materials, performance reports, and presentations

• Maintaining and developing the project plan and roadmap with the guidance of Stars Leadership.

• Steering the department's performance in its given initiatives for Patient Experience.

• Monitors quality within Patient Experience reporting and processes.

• Responsible for communication, status reporting, risk management, report escalations and oversees the timely execution of initiatives per measure within scope and budget.

• Directly monitor Stars Improvement Professionals and their day-to-day activities

Use your skills to make an impact

Required Qualifications

• 3 or more years demonstrated capability with leading and/or training and/or developing associates formally or informally (SME, etc.)

• 2 or more years of Experience with Medicare Advantage

• Understanding of CMS patient experience quality measures (CAHPS and HOS)

• Experience collaborating with cross-functional teams and leaders

• Comprehensive knowledge of Microsoft Office Word, Teams, Sharepoint and PowerPoint

• Proven analytical skills (Ie trending and analysis of healthcare data)

• Live in South Florida area

• Travel 25% of the time within state of FL

Preferred Qualifications

• PMP and/or Six Sigma certification

• Previous experience planning and managing large projects

• Prior experience in the health solutions industry

• Bilingual in Spanish

• Prior experience in a fast-paced insurance or healthcare setting

• Excellent communication skills, both oral and written

• Able to work independently, managing own schedule, and taking initiative in own tasks and responsibilities.

Additional Information

This is a hybrid office position and going into the Blue Lagoon office

Travel 25% of the time within state of FL

Additional Information

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/vivaengage and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

#LI-BB1

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 - $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CarePlus Health Plans: CarePlus Health Plans is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida over 23 years. CarePlus strives to help people with Medicare, or both Medicare and Medicaid, achieve their best possible health and wellness through plans with benefits and services they care about. As a wholly owned subsidiary of Humana, CarePlus currently serves Medicare beneficiaries throughout 21 Florida counties.About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.