Easter Seals Jobs

Description We are in the hospitality industry and are eager to welcome a Call Center Specialist to our team in Miami Beach, Florida. This role primarily revolves around customer interaction, ensuring their inquiries are resolved, and maintaining up-to-date customer records. This opportunity offers a short term contract employment.

Responsibilities:

• Handle daily inbound and outbound customer calls

• Provide assistance to customers through phone and email regarding their account queries

• Regularly update and manage customer accounts with new or modified data

• Use CRM and other computer programs to efficiently process customer information

• Utilize customer service software to track and resolve customer issues

• Apply skills in ADP - Financial Services and Avaya CMS in daily tasks

• Respond promptly and accurately to customer inquiries

• Use 'About Time' software for efficient customer service

• Follow up with customers regarding their specific needs

• Assist customers with benefit function related queries. Requirements

• Ability to efficiently operate various computer programs is required

• CRM knowledge and experience is a must

• Familiarity with customer service software is expected

• Proficient in the use of About Time software

• Should have the ability to provide appropriate answers to customer inquiries

• Experience in answering inbound calls is necessary

• Must possess skills to assist customers effectively and professionally

• Knowledge of benefit functions is crucial

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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