Easter Seals Jobs

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We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

What you will do

The Field Service Engineer will provide on-site installation, maintenance, upgrades and repair of complex medical equipment and systems (Mako Robot). Will be responsible for maintaining customer satisfaction, providing both verbal and on-site customer support.

Responsabilities

• Serve as the primary liaison with customers on both administrative and technical matters.

• Ensure expertise in the repair, maintenance, operation, and clinical use of Stryker systems (Mako Robot) and related instrumentation, with deep knowledge of the surgical orthopedic industry.

• Maintain a high level of product knowledge, working under minimal supervision on complex projects and supporting less experienced peers on service calls and training.

• Use independent judgment to address complex issues and perform under general practices and policies to obtain solutions.

• Provide pre-sales technical support as needed, including assisting the sales team with customer demos.

• Gather and relay customer feedback (Voice of Customer - VOC) to technical design and engineering teams.

• Achieve high performance to meet and exceed financial and performance goals by ensuring customer satisfaction, facilitating renewals of Service Agreements.

• Support Stryker’s growth by collaborating with the Commercial team to identify potential sales leads and communicate regularly on customer satisfaction.

• Manage field inventory, tools, documentation, and other assigned equipment with accuracy and control.

• Schedule and perform preventive maintenance, engineering updates, and prepare complete field service documentation, including reports and checklists, in a timely manner.

What you need

• Bachelor’s degree in engineering discipline.

• +3 years as a field service engineer.

• English and Spanish required.

• Possess a very high degree of technical proficiency.

• Excellent problem-solving skills, and analytical ability.

• Strong electronic and mechanical skills are required.

• Understanding of robotics, experience on services, multiple project and time management skills, and a working knowledge of Windows operating systems and office applications required.

• Good communication skills and the ability to deal effectively with customers are necessary.

• Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.

• 75% travel required; some international travel required.

• Based in Mexico City.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.