Easter Seals Jobs

Description

The Amazon Hub Pickup & Return team is looking for a Senior Account Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution in Mexico. In this role, you’ll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners.

Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners. We are seeking a seasoned Account Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key partners. In this role you will support our existing portfolio , build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in fast-pace and often ambiguous environment.

A day in the life

Day to day you will be responsible for the engagement and communication with your assigned accounts, advocating their business needs internally, and developing processes that will allow our organization to efficiently scale in this rapidly growing space.

About the team

The Amazon Pickup & Return Account Management team has the unique privilege of being able to make a material impact on how customer's physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day to day responsibilities.

Basic Qualifications

• Bachelor's degree

• Advance English B2- 6+ years of professional work experience

• 5+ years of experience in account management, business development, client services, or project management

• Experience negotiating, influencing abilities, and relationship management

• Experience with Excel including familiarity with Pivot Tables and formulas

• Proficient bilingual written and verbal skills

• Familiarity and experience leveraging CRM tools to improve efficiency

Preferred Qualifications

• Experience in developing and managing multiple key or strategic accounts

• Experience using data and metrics to test theories, confirm assumptions, and measure success

• Experience managing a dynamic portfolio of customers while successfully working with internal teams to build new capabilities and implement projects

• Experience with managing multiple, competing priorities simultaneously

• Experience working with nascent products/services in new markets

• Experience with ambiguity and thriving in a constantly changing environment

• Previous experience presenting independently to c-suite of external partners

• Salesforce skills including reporting, dashboard creation, and account maintence.