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The Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Support Customer Service unit, typically consisting of multiple teams performing related tasks (e.g., customer service, training, business planning and analysis) to ensure service meets or exceeds client expectations

• Recommend new work procedures and contribute to the development of process enhancements, customer service techniques, models and plans, as needed

• Resolve variable issues that are occasionally complex with substantial impact to the business and apply in-depth knowledge of policies and disciplinary knowledge of concepts and procedures within own area

• Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels

• Inform clients of ongoing market initiatives

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of previous experience required

• In-depth disciplinary knowledge

• Consistently demonstrate clear and concise written and verbal communication

• Proven diplomatic and analytical skills

Education:

• Bachelor's degree/University degree or equivalent experience

Objetivo

Incrementar y mantener el volumen de ventas de los productos en Contact Center.

Incluir nuevos productos para la venta en Contact Center.

Liderar al equipo de ventas.

Funciones

Planeación de Incorporación de nuevos productos, llevando la relación con los negocios solicitantes.

Supervisar el plan de acción para incorporar nuevos productos, así como el crecimiento de volumen de todos los productos de acuerdo al plan objetivo.

Liderar la estrategia de ventas

Liderar al equipo de ventas

Evaluar el desempeño del equipo y dar seguimiento a planes de acción

Llevar acabo reuniones de seguimiento de plan con las Operaciones

Mantener al equipo capacitado y actualizado con temas de ventas

Análisis de reportería para recalibración de planes de acción

Reuniones con Negocio para presentar resultados y estrategia

Habilidades

Análisis

Coordinación de equipos

Proactivo

Empatía

Comunicación efectiva

Enfoque al cliente

Orden / Limpieza

Aprendizaje rápido

Liderazgo de equipos

Negociación

Resolución de problemas

Conocimiento del mercado

Enfoque a resultados

Experiencia en Ventas / Producto

Alto nivel de Excel

Análisis de datos

Conocimientos técnicos en manejo de ventas

Conocimiento de herramientas de CRM

Conocimiento de técnicas de prospección - cierre de ventas

Experiencia en marketing / branding

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.