Easter Seals Jobs

Equipment Evaluation Program Coordinator Req ID: 47363 Job Category: Customer Operations/Support Location: Mentor, OH, US, 44060 Workplace Type: Hybrid At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Equipment Evaluation Program Coordinator: The position is responsible for the management and coordination of the Equipment Evaluation Program (EEP) and Certified Pre-Owned/Special Sales Inventory (SSI) for US and Canadian Healthcare. These programs deploy an inventory valued at $4,000,000-$5,000,000 million annually. The individual is responsible for managing trials from quote, delivery, install and deinstall. Responsibilities include total ownership and management of trial requests, equipment reservation, service support scheduling and logistics coordination. This is a hybrid position. After 6-weeks of training, the team meets at our office in Mentor OH on Tuesday and Wednesday. What You Will Do as an Equipment Evaluation Program Coordinator: Order Management Create and manage sales orders and returns associated with EEP, SSI, rental and mock rooms using Oracle ERP system. Ensure successful execution of equipment orders, service parts and/or accessories, signed terms and conditions, pricing, exceptions, logistics coordination and monthly invoicing Manage processes for order entry, ship confirmation, and return receipt Validate trial equipment availability through EEP Reservation System. Use system to reserve, confirm and manage equipment throughout trial duration. Create service requests via Siebel for Field Service Technician or Installation Project Manager for equipment uncrate, installation, deinstallation, recrate and ceiling light site inspection Manage Customer equipment rental requests ensuring Customer approval of Rental Agreement, coordination of product shipment and monthly system invoicing. Facilitate order process for new Customers by completing and submitting credit applications and requests for account setup Ensure terms and conditions of sale adhere to STERIS standard; work with legal for review as required What You Will Do as an Equipment Evaluation Program Coordinator- cont'd: review as required Sales Support Ensure accurate and timely delivery/return of equipment Coordinate delivery schedules with sales, service and freight carriers Enter delivery information into freight carrier website Coordinate uncrating and installation of equipment with service and sales Coordinate timely pick up and return of equipment from Customer location post trial What You Will Do as an Equipment Evaluation Program Coordinator- cont'd: Communicate with STERIS Field Sales, Service and transportation provider throughout the trial process to coordinate trial shipment, uncrate, deinstallation and recrate of equipment Submit Equipment Evaluation forms to field sales and service for completion at uncrate/installation and deinstallation/recrate and review for actionable responsibilities (defective or missing product replenishment, product retirement and replenishment and crate repair or build) Complete monthly inventory reconciliation in Oracle, EEP Reservation System and transportation provider inventory portal ensuring inventory accuracy and necessary action to right size as required Monitor condition of equipment using feedback from field sales and service. At end of useful life, coordinate sale to end-user Customer or transition inventory into special sales inventory. Coordinate annual physical inventory with STERIS sales and service and third