Job Information
PROFESSIONAL PLACEMENT SERVICE LLC Customer Service Representative in Mentor, Ohio
Job Summary:
The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling W
The work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00
Responsibilities:
- Taking inbound calls all day.
- Assisting clients with questions and concerns.
- Determining the appropriate que or person whom caller would need to speak with.
- Perform additional duties and assume additional responsibilities as identified by manager.
Qualifications:
- Education and Experience
- High school diploma or general education degree (GED) required.
- Customer service experience.
- Medical background preferred but willing to train.
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``` - Skills and Competencies
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``` - Strong verbal, written and interpersonal communication skills. - Must be able to demonstrate the ability of maintaining privacy and confidentiality. - Strong critical thinking skills; problem solving, and decision making. - Ability to communicate effectively to a variety of audiences. - Demonstrate cooperative behavior with colleagues, supervisors and clients. - Strong time management, organizational, and follow-through skills. - Ability to work independently. - Requires regular and predictable attendance and punctuality.