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JOB REQUIREMENTS: About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Process Customer Service Representative to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Brings ideas for process or efficiency improvements to supervisor Builds relationships with locations, field management, patients and referral sources Certain functions require outbound calling and data entry Collects co-pays and deductible amounts Conducts insurance verification and eligibility for services/products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company Maintains accuracy and quality control throughout patient contact and data input Manages all aspects of initial intake: answering the... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/EE4F47C1336645C5