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ManpowerGroup Information Technology - Technical Help Desk 2 in Menominee, Michigan

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• May install software or perform hardware testing remotely.

• Enter commands and observe system functioning to verify correct operations and detect errors.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Skills:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

• Basic ability to work independently and manage one’s time.

• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Education/Experience:

• Associate's degree in computer related field or equivalent training required.

• 2-4 years experience required.

Hours are 7:30 a.m. - 4:30 Mon-Fri

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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