Easter Seals Jobs

Summary:

Enterprise Support organization’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities.We strive to deliver outstanding service so businesses can thrive on our platforms in an open and connected world. Those who join our teams are excited about solving people’s issues, and are advocates for our customers.We are seeking a highly skilled Technical Account Manager (TAM) to support our Business AI Platform. As a TAM, you will be responsible for ensuring the success of our customers by proactively guiding them to operate effectively and efficiently on our platform. You will engage with diverse stakeholder groups, including executives, operations, developers, engineers, sales and partnership teams, to understand their needs and provide tailored solutions.

Required Skills:

Technical Account Manager Responsibilities:

1. Develop relationships with key stakeholders to ensure customer satisfaction and retention

2. Proactively identify and address customer issues, providing timely and effective solutions especially related to the fast-evolving AI landscape

3. Collaborate with cross-functional teams to develop and implement customized solutions for customers

4. Provide in depth knowledge and guidance to customers on the use of Business AI product

5. Measure and report on customer health, identifying areas for improvement and implementing strategies to enhance customer success

6. Capacity to travel 20% internationally as needed

Minimum Qualifications:

Minimum Qualifications:

7. 5+ years of experience in a Technical Account Management or similar role, in an enterprise technology product context

8. Technical knowledge of AI and machine learning technologies, particularly in the area of natural language processing

9. Proven experience in relationship management skills, with the capacity to communicate effectively at all levels of an organization, for technical and non-technical audiences

10. Experience working with cross-functional teams, including sales, marketing, and product development

11. Demonstrated problem-solving skills, with the demonstrated experience to think strategically and resourcefully

12. Experience of effectively communicating complex features and systems in detail

Preferred Qualifications:

Preferred Qualifications:

13. Experience working with AI-powered chatbots, virtual assistants or any other Large Language Model based applications or related technical field

14. Knowledge of the latest trends and developments in AI and machine learning (machine learning concepts, recommendation systems, NLP, data mining, artificial intelligence, AI-Infrastructure)

15. Familiarity with Meta's suite of products and services

16. Experience solving complex problems and embracing ambiguity to drive efficient and impactful solutions

17. Experience with Meta's Llama is a plus

Public Compensation:

$110,000/year to $158,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.