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JOB REQUIREMENTS: A position at FTI can be the answer to your future career. In this role, you\'ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program. This role provides service and support for assigned business applications and processes. This position will be working directly with internal and external customers, vendor support teams, as well as with the Business Technology team. This role will be a key contributor to the success of our ERP implementation project, supporting the growth of our Excellerate manufacturing division. Incumbent will leverage a mix of virtual collaboration tools and in person discussions to engage with their customers, troubleshoot and resolve incidents, as well as participate on project teams implementing new or enhancing existing technology solutions. This role is customer service and support focused and works to improve relationships within the company as they respond to questions related to business applications and business process issues that arise throughout the day, as well as implement effective technology solutions that align with strategic business objectives. MINIMUM REQUIREMENTS Education: Bachelor\'s Degree in Information Technology, Business, or equivalent professional experience and relevant training Experience: 7 or more years in a service or support role with 3 years or more supporting a modern ERP platform such as SAP, Oracle, or Acumatica or Any appropriate combination of education and experience as determined by leadership Travel: 15% Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday. However, work may be performed at any time on any day of the week to meet business needs. KEY RESPONSIBILITIES * Identifies and resolves support issues while working with the internal customers and the business technology team. * Manages and communicates expectations appropriately with the customers that require assistance. * Performs research and analysis related to business system capabilities and will lead efforts to improve. * Leads efforts to implement automated unit, integration, and user acceptance testing. ERP Implementation Support: * Assists in the planning, coordination, and execution of the ERP implementation project. * Provides technical support to users, troubleshoot issues, and resolve any system-related problems. * Configures and customizes the ERP system to meet business needs. * Conducts system testing and validation to ensure functionality and performance. * Contributes to creating a training curriculum for end-users. * Ensures application meets documented security standards, apply security related patches, and manage access controls to protect sensitive data. Work Complexity: * Works collaboratively with internal customers and resolves incidents and requests related to business systems or processes. * Acts as liaison between the internal customer and the vendor to resolve issues with business systems. * Manages business system application security via account management and user set up, vulnerability patching, and collaborating with Operations and Cyber Security to ensure secure infrastructure and data. * Performs research and analysis related to business system functionality. * Creates and enhances processes supporting the Business Technology To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU1NzI3Ljg3NzBAZmFpdGh0ZWNoY29tcC5hcGxpd Jhay5jb20 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU1NzI3Ljg3NzBAZmFpdGh0ZWNoY29tcC5hcGxpdHJhay5jb20 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.