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Expeditors Drayage Agent - Import in Memphis, Tennessee

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems 

The drayage agent is responsible for tactical execution of all import drayage related operations within a district. The district’s Container Drayage Management (CDM) program includes working across all products to support deliveries/appointments/empty returns of import containers. Collaboration with customers, ocean agents, and service providers is another key area of responsibility. As a drayage agent, customer service to both internal and external customers, must be of the highest quality.

Import Container Drayage – Outgate/Delivery/empty return

  • Support the final leg of import containers when Expeditors is responsible for delivery.

  • Proactively communicates with service providers, customers, and product.

  • Create delivery orders and dispatch to service providers in a timely fashion.

  • Using workflow, monitor outgoing delivery orders, receipt, and acceptance.

  • Using workflow, monitor arrivals, issue pick up numbers, and enter TNF event.

  • Using workflow, monitor out gate, dwell time at the rail, clear rail storage as needed and upload documentation.

  • Using workflow, monitor/manage appointment deliveries, delivery, proof of delivery, and empty returns.

  • Exception management and resolve issues quickly.

  • Assist in developing new strategies for maintaining or improving quality-of-service.

  • Focus on increasing profit and minimizing costs.

  • Be a role model of integrity and pride for all employees.

  • 2+ years transportation or related logistics experience preferred.

  • Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

  • Strong facilitation and problem resolution

  • Strong organizational skills, ability to juggle multiple priorities effectively.

  • Attention to detail.

  • The ability to follow through with tasks.

  • Drive for continuous improvements.

All your information will be kept confidential according to EEO guidelines.

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